Terms of Use
consultor.app.

These Terms of Use ("Terms") are a binding contract between consultor.app ("Operator") and the individual or legal entity that accesses or uses the platform ("User").

Acceptance is express and takes place when the account is created. By completing registration, the User declares having read, understood and fully agreed to these Terms and to the Privacy Policy.

Legal capacity: The User must be at least 18 years old or a duly authorized legal representative of a legal entity. By accepting these Terms, the User declares having full legal capacity to contract.

The applicable version is always the one in force on the date of each session of use. Earlier versions are available on request to the DPO.

consultor.app is a SaaS artificial intelligence infrastructure platform designed for independent consultants, mentors and coaches. The service includes:

• An autonomous agent with long-term memory and human-in-the-loop (HITL) approval on all critical actions: no irreversible action is carried out without the User's explicit confirmation
• A native CRM to manage clients, opportunities and relationship history
• Auditable workflows and automations with a complete execution log
• AI-generated reports and diagnostics with mandatory human review
• A proprietary knowledge base indexed and retrievable by the agent
• A member area to monetize methodologies and content
• Integrations with Google Workspace (Calendar, Drive, Meet), Slack and Notion

Availability: The Operator uses commercially reasonable efforts to keep the service available, with scheduled maintenance windows announced at least 48 hours in advance. There is no contractual guarantee of an availability percentage and no credit for unavailability.

To use the platform, the User must create an account and meet the following obligations for as long as the contract is in force:

• Provide true, accurate, current and complete information at registration
• Keep a secure password and not share it with third parties
• Immediately notify the Operator of any unauthorized access or suspected account compromise at contact@consultor.app
• Be fully responsible for all activity carried out under the User's credentials, including by members invited to the workspace

Each workspace is technically isolated. The account holder is legally responsible for all members they invite and answers for any breach of these Terms committed by them.

Accounts inactive for 12 consecutive months or more may be suspended by the Operator, with 30 days' prior notice by email.

The platform is offered in the Starter, Growth, Pro and Enterprise plans, which differ by the limits of active clients served and of students in the member area. Current limits and prices, in the currency shown to you, are described at consultor.app/en/pricing.

Free trial: 30 days free, with no credit card. At the end of the trial, access to the platform is blocked until the Client subscribes to a plan; the account data is kept. The card is only requested at subscription, and the charge is made when the Client subscribes.

• Billing: in advance, through Stripe, at the start of each cycle (monthly or annual), from the subscription date
• Upgrade: effective immediately, with a charge proportional to the remainder of the current cycle
• Downgrade: effective at the start of the next billing cycle
• Cancellation: at any time, with no penalty; access continues until the end of the period already paid
• Refund: there is no proportional refund, except in the case of a proven technical failure by the Operator that makes the service unusable

In the event of non-payment, the account will be suspended after 7 calendar days without payment and permanently canceled after 30 days. Data is retained for another 30 days after cancellation to allow export, and is then destroyed.

Changes to plans, prices and limits: consultor.app may change, at any time and at its discretion, the features of the plans, including prices, usage limits (such as active clients and students), included features and billing method. Changes affecting subscriptions in force will be communicated by email to the account holder at least 30 (thirty) days in advance and take effect from the first billing cycle after that period. If the Client does not agree, the Client may cancel the subscription before the changes take effect, with no fee, keeping access until the end of the period already paid. Continued use after the changes take effect represents agreement with the new conditions.

The platform is intended exclusively for professional consulting, mentoring and coaching use. The following conduct is expressly prohibited:

• ✕Violating applicable laws, regulations or rules, whether Brazilian or international
• ✕Infringing third parties' intellectual property rights
• ✕Publishing or transmitting illegal, defamatory, discriminatory or harmful content
• ✕Sending spam, phishing or any unsolicited bulk communication
• ✕Accessing, collecting or using other users' data without express authorization
• ✕Reverse engineering, decompiling or attempting to extract the platform's source code
• ✕Reselling, sublicensing or transferring access to the platform to third parties
• ✕Using data processed by the platform to train, tune or evaluate competing artificial intelligence models
• ✕Carrying out load tests, vulnerability scans or attacks of any kind without the Operator's prior written authorization

Breach of these rules may result in immediate suspension of the account, with no right to a refund, and may give rise to civil and criminal liability.

Platform: All code, design, architecture, trademarks, names, logos and editorial content of consultor.app are the exclusive property of the Operator or its licensors. The Operator grants the User a limited, non-exclusive, non-transferable and revocable license to use the platform solely in accordance with these Terms.

User Content: The User retains all rights to the content they create, upload or generate on the platform (methodologies, documents, knowledge bases, client data). By publishing content, the User grants the Operator a restricted, non-exclusive and revocable license, solely to host, process and display that content in providing the contracted service.

Feedback: Suggestions, ideas or comments sent to the Operator may be used freely to improve the product, with no obligation to compensate the User.

Trademarks: Use of either party's trademarks by the other requires prior written authorization.

The processing of personal data is governed by the Privacy Policy and the LGPD Notice (in Portuguese), incorporated into these Terms by reference. LGPD is Brazil's General Data Protection Law.

With regard to data of the User's clients processed on the platform: the User acts as controller and the Operator as processor, under Art. 39 of the LGPD. The User is responsible for securing the appropriate legal bases for processing that data and for informing their clients about the use of the platform.

Use of AI: The platform uses third-party artificial intelligence models to generate answers, summaries and automations. The suppliers of those models are treated as processors of the data handled by those calls and are listed in the Privacy Policy.

The User can export all of their data at any time, in a structured format, directly from the platform's dashboard.

Each party undertakes to keep confidential the non-public information of the other party obtained by reason of this contract ("Confidential Information"), using it solely for the purposes set out in these Terms and applying the same degree of care it gives its own confidential information, and never less than a reasonable standard of diligence.

Confidential Information does not include information that: (i) was already public on the date of receipt; (ii) became public through no fault of the receiving party; (iii) was lawfully obtained from a third party with no confidentiality restriction; or (iv) must be disclosed by law, court order or competent authority, in which case the receiving party will notify the other as far in advance as possible.

The confidentiality obligation survives the end of this contract for a period of 3 (three) years.

The service is provided "as is", with no express or implied warranties of fitness for a particular purpose or of freedom from errors.

The Operator is not responsible for:

• Business, strategic or operational decisions made by the User based on outputs generated by the AI agent
• Loss, corruption or unavailability of data resulting from the User's own action or omission
• Unavailability of the service caused by force majeure, failures in third-party suppliers' infrastructure or external attacks
• AI-generated content containing inaccuracies: the User must always review outputs before using them with clients

The Operator's maximum aggregate liability to the User, for any cause, is limited to the total amount paid by the User in the 12 (twelve) months immediately preceding the event giving rise to the claim.

Under no circumstances will the Operator be liable for indirect, incidental, special or punitive damages or lost profits, except in proven cases of willful misconduct or gross negligence.

The User agrees to defend, indemnify and hold harmless the Operator and its partners, directors, employees and service providers from any claims, actions, losses, damages, costs and expenses (including reasonable attorneys' fees) arising from:

• Misuse of the platform by the User or by members of their workspace
• Breach of any provision of these Terms
• Publication or transmission of content that is illegal, defamatory or infringes third-party rights
• Failure to meet the User's legal obligations as controller of their clients' data

By the User: at any time, without having to give a reason and with no penalty, through the platform's dashboard or by email to contact@consultor.app.

By the Operator: with immediate effect in the event of a material breach of these Terms (including prohibited use, fraud or non-payment for more than 30 days); with 30 days' prior notice in all other cases.

Effects of termination: access to the platform ends immediately; data remains available for export for 30 days; after that period, it is securely and irreversibly destroyed, including backups.

The clauses on Intellectual Property, Confidentiality, Limitation of Liability, Indemnification and Governing Law survive the end of this contract.

The Operator may modify, suspend or discontinue features of the platform at any time. Material changes affecting contracted features will be communicated at least 30 days in advance.

Changes to these Terms will be notified by email at least 15 days in advance. Continued use of the platform after the effective date of the changes constitutes acceptance of the new Terms. If the User does not agree with the changes, the User may cancel the account with no penalty before the effective date.

These Terms are governed exclusively by the laws of the Federative Republic of Brazil. The parties choose the courts of the district of São Paulo, State of São Paulo, Brazil, as competent to settle any disputes arising from this contract, expressly waiving any other, however privileged.

Before any legal action, the parties undertake to try to resolve the dispute amicably for a period of 30 (thirty) calendar days from formal notice of the conflict.

For questions about these terms: contact@consultor.app.